Average Reviews:
(More customer reviews)The customer service was excellent. The frame was not as nice.
The first frame was broken (by the shipping company) so I contacted customer support and was sent a second immediately (after providing pictures of the broken frame). The part of the frame that was broken showed what the frame was composed of. The description states that it is wood composite. Well, that is essentially true since cardboard is considered wood, though very narrowly. It appears this frame is composed of layers of cardboard stacked together, though they are not glued together well because the section that was broken showed very clear layers broken at different lengths. All in all, this is a very cheap product. However, it is also priced accordingly. I guess it's true, you get what you pay for.
I added a second star to an otherwise one star product based on the customer service.
Click Here to see more reviews about: 14x18 Picture Frame / Poster Frame 2" Wide Complete Black River Rock Frame (88918)
This frame is manufactured in the USA, using the best materials and tools available. Our frames larger than 12x18 inches include styrene facing (acrylic upgrade is available), a rigid cardboard backing and hanging hardware. Some assembly is required to attach the hanging hardware to the frame. Hanging hardware includes: (1) 1" Nail, (1) 30# capacity Wall Hanger, (1) 9'6" length of Hanging Wire, (2) D-Rings, (2) 1/2" Screws. Before hanging your frame, please remember to peel off the protective film from the styrene (or acrylic) for maximum clarity.
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